Privacy Policy

1) Data We Collect

• Contact & Identity: name, phone, email, address, KYC (as applicable during onboarding).
• Centre & Operations: centre details, staff information, student enrolment, fee records, attendance, exams, certificates.
• Technical: device/browser info, IP, pages visited, UTM parameters, and cookies (see Cookies section).
• Payments: wallet recharges, transactions (processed through payment partners/banks).
• Communications: messages via phone, WhatsApp, email, and in-app forms.

2) How We Use Data

• Respond to enquiries, evaluate franchise applications, and onboard centres.
• Provide, operate, secure, and improve our portals and services.
• Issue/verify certificates, manage exams, and provide student-related services.
• Process payments and maintain wallet/accounting records.
• Send service messages, updates, training, and policy notices.
• Comply with legal obligations and enforce our terms and brand protection.

3) Legal Bases (where applicable)

We rely on one or more of: (a) your consent; (b) performance of a contract or steps prior to entering one; (c) legitimate interests in running a safe, effective education network; and (d) legal compliance.

4) Sharing & Disclosures

• Service providers: hosting, email/SMS/WhatsApp providers, payment gateways/banks, analytics, printing/courier partners (for ID cards, certificates), and support tools.
• Regulatory or legal: if required by law, regulation, or to protect rights, property, or safety.
• Intra-group/affiliates: for operations consistent with this Policy.
• We do not sell personal data.

5) Retention

We keep data for as long as needed for the purposes above and to meet legal/accounting/reporting requirements. Where feasible, we anonymise or aggregate data for analytics and product improvement.

6) Security

We use reasonable technical and organisational measures (role-based access, credential controls, logging). No system is 100% secure; please protect your credentials and notify us if you suspect unauthorised access.

7) Your Choices & Rights

• Access, correct, or update your information.
• Withdraw consent for non-essential communications.
• Request deletion or restriction where applicable by law (subject to record-keeping obligations).
• Opt-out of marketing messages at any time.

To act on these, email support@xectiqindia.com.

8) Cookies & Similar Technologies

We use cookies and local storage to keep you logged in, remember preferences, improve performance, and measure traffic/UTMs. You can manage cookies in your browser settings; disabling some may affect features.

Local demo counters: Some counters (e.g., visitor counts shown on landing pages) may be device-local and not reflect global analytics.

9) Children’s Data

Student records are processed via authorised centres and staff accounts. Parents/guardians may contact the centre or us for queries related to student data maintained in the Portal.

10) International Transfers

Primary processing is in India. Some providers may process data in other jurisdictions subject to appropriate safeguards and contracts.

11) Third-Party Links

Our site may contain links to third-party sites/services. Their privacy practices are their own—please review those policies.

12) Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be highlighted on this page with an updated “Last updated” date.